Our Complaints Policy​

We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re-evaluating and improving our customers' experience.

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If you have a complaint

Please send us a message using the Contact Form, providing as much detail as you can. Let us know what the problem is, and how you’d like us to put things right.

We will acknowledge your email (this is usually within 3 working days of receipt although during busy times may be longer).
We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission. This should take no longer than 14 days. from the date we receive all relevant information, after which we will respond to you with a resolution.

 

Still not happy?

If you’re still not happy, you can take your complaint to the Property Investors Mediation Service (PIMS).

If you’re not happy with the response you get – or if we fail to get back to you – you can ask for the PIMS to get involved. They provide mediation for property investors and property entrepreneurs.

Our membership details are:

Name – Tarik Mecci
Membership Number - 24065

Visit www.thepims.co.uk to raise a complaint.

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